Privacy policy

Last Updated: October 28, 2026

At Zen-Wood Living & Decor, we value your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, browse our handcrafted wooden sculptures and home decor, make a purchase, or contact us.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide

  • Name, email address, and phone number

  • Billing and shipping addresses

  • Order details and purchase history

  • Customer service inquiries and communications

  • Newsletter subscription preferences

Information Collected Automatically

  • IP address, browser type, and device information

  • Website usage and browsing activity

  • Cookies and similar tracking technologies

  • Information about interactions with our website and advertisements

Payment Information

Payments are processed through Shopify and the payment providers available at checkout. Payment providers may collect and process payment information according to their own privacy and security practices.

2. How We Use Your Information

We use personal information to:

  • Process, confirm, and fulfill orders

  • Arrange shipping and provide delivery updates

  • Respond to questions and provide customer support

  • Improve our website, products, and shopping experience

  • Detect and prevent fraud or unauthorized activity

  • Send promotional emails when permitted by applicable law

  • Comply with legal and regulatory obligations

3. How We Share Your Information

We may share personal information with trusted service providers when reasonably necessary to operate our business, including:

  • Shopify, our e-commerce platform

  • Payment processors and transaction service providers

  • Shipping carriers and fulfillment partners

  • Website analytics and marketing service providers

  • Customer support and communication providers

We may also disclose information when required by law, to protect our legal rights, or in connection with a business transfer.

Depending on the Shopify services enabled for our store, Shopify may process information about interactions with our store and other Shopify merchants to provide enhanced shopping, personalization, and advertising services.

For more information, please review the Shopify Consumer Privacy Policy.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential store functionality, remember preferences, understand website performance, and, where enabled, support advertising and personalization.

You can manage certain cookies through your browser settings or the privacy controls available on our website.

Disabling some cookies may affect website functionality.

5. Advertising and Marketing

We may use advertising and analytics services to measure campaign performance and display relevant promotions.

Depending on the services enabled, these activities may involve sharing certain identifiers or browsing information with advertising partners.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in our emails.

Where required by applicable law, we provide options to opt out of certain data sharing or targeted advertising activities.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, recordkeeping, and compliance with applicable legal obligations.

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information, subject to applicable exceptions

  • Opt out of certain targeted advertising or data-sharing activities

  • Withdraw consent where processing is based on consent

  • Exercise applicable privacy rights without unlawful discrimination

To submit a privacy-related request, please contact us using the email address below.

We may need to verify your identity before responding to certain requests.

Where applicable, you may also exercise advertising-related opt-out rights through the privacy choices provided on our website.

8. International Data Transfers

Our store may work with service providers located in different countries.

As a result, personal information may be processed or stored outside your state or country of residence, including in locations where data protection laws may differ.

We take steps to address applicable requirements for international data transfers.

9. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, we will update the "Last Updated" date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Zen-Wood Living & Decor

Email: marketing.zenwooddecor@gmail.com

We appreciate your trust in Zen-Wood Living & Decor.