Refund policy

Last Updated: October 28, 2026

At Zen-Wood Living & Decor, we take pride in offering carefully crafted wooden sculptures and home decor pieces. Every order is inspected and thoughtfully packaged before shipping.

We want you to feel confident shopping with us. If your order arrives damaged, defective, or incorrect, we're here to help.

Please review our return and refund policy below.

1. Return Eligibility

We accept return or refund requests for products that:

  • Arrive damaged or broken during shipping.

  • Have manufacturing defects that affect their appearance, quality, or intended use.

  • Are materially different from the product description.

  • Are incorrect items sent due to an order fulfillment error.

Please contact us within 7 days of receiving your order to report any of these issues.

This reporting period does not limit any consumer rights or remedies that cannot be excluded under applicable law.

2. Non-Returnable Items

Due to the handcrafted nature of our products and international shipping arrangements, we generally do not accept returns for:

  • Change of mind or personal preference.

  • Products that are no longer wanted after delivery.

  • Minor variations in natural wood grain, color, or texture consistent with the product description.

  • Damage caused by improper handling, misuse, or accidents after delivery.

Each handcrafted wooden sculpture is unique. Natural variations in color, grain patterns, and carving details are part of its individual character and are not automatically considered defects.

These exclusions do not affect rights or remedies required by applicable law.

3. How to Request a Return or Refund

If you receive a damaged, defective, or incorrect product, please follow these steps:

  1. Contact us at marketing.zenwooddecor@gmail.com within 7 days of delivery.

  2. Include your order number and a brief description of the issue.

  3. Attach clear photographs showing the product's condition and, when relevant, the packaging.

  4. Our customer support team will review your request and provide further instructions.

Please do not send products back without contacting us first.

4. Damaged or Defective Products

If your product arrives damaged or defective, we will review your claim and help arrange an appropriate resolution.

Depending on the circumstances, available resolutions may include:

  • A replacement product at no additional product cost.

  • A full or partial refund, as appropriate.

For approved claims, we may resolve the issue without requiring the original product to be returned.

If a return is necessary, we will provide instructions and confirm the return shipping arrangements before you send the item.

5. Incorrect Items

If you receive an item different from what you ordered, please contact us with your order number and photographs of the product.

Once the issue is confirmed, we will work with you to arrange a replacement or an appropriate refund.

Customers will not be charged additional product costs to correct a fulfillment error made by our store.

6. Refund Processing

Once your refund request has been reviewed and approved, we will notify you by email.

Approved refunds will be issued to the original payment method used at checkout.

After a refund has been issued, it may take up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.

If your refund has not appeared after the expected processing period, please contact us for assistance.

Where a full refund is required by applicable law, it will include the amounts required by that law.

7. Return Shipping Costs

Please contact us before returning any product.

For approved claims involving defective, damaged, or incorrect items, we will provide appropriate return instructions.

If physical return is necessary, return shipping arrangements and any applicable costs will be confirmed in advance.

We may offer a replacement or refund without requiring the item to be shipped back internationally.

Customers should not ship products to our business address without receiving return authorization and instructions.

8. Order Cancellations

You may request cancellation within 48 hours of placing your order, provided it has not already been dispatched.

To request a cancellation, please email us at:

marketing.zenwooddecor@gmail.com

If your cancellation is approved, we will issue a refund to your original payment method.

Once an order has been dispatched, it generally cannot be canceled under our standard cancellation policy.

This does not affect cancellation or refund rights that apply under consumer protection laws, including applicable requirements relating to shipping delays.

9. Lost or Missing Packages

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will assist you in investigating the shipment with the shipping carrier.

If a package is confirmed lost or undelivered, we will work toward an appropriate resolution, including a replacement or refund where applicable.

For more information about international shipping, please review our Shipping & Delivery Policy.

10. Contact Us

If you have questions about returns, replacements, refunds, or order cancellations, please contact us.

Zen-Wood Living & Decor

Customer Support Email: marketing.zenwooddecor@gmail.com

Our team will be happy to assist you with your concerns.

Thank you for shopping with Zen-Wood Living & Decor. We appreciate your trust in our handcrafted products.