Shipping policy

Last Updated: October 28, 2026

At Zen-Wood Living & Decor, we take great care in preparing and packaging every order. Our goal is to ensure that your handcrafted wooden sculptures and home decor pieces arrive safely and in excellent condition.

Please review our shipping information below before placing your order.

1. Shipping Origin

All orders are shipped directly from Vietnam to the United States.

Our products are carefully prepared and packaged before international shipment to help protect their delicate carvings and natural wood finishes.

2. Order Processing Time

Estimated Processing Time: 1–3 days

Once your order is placed and payment is confirmed, we begin preparing your items for shipment.

Processing includes order verification, product inspection, protective packaging, and shipment preparation.

Please note that processing time is separate from shipping time.

If your order requires additional preparation, we will contact you with an update.

3. Estimated Delivery Time

Estimated Shipping Time: 12–15 days after dispatch

All orders are shipped internationally from Vietnam.

Delivery times may vary depending on your location, customs clearance, carrier operations, weather conditions, and other circumstances beyond our control.

The shipping time shown above is an estimate and is not a guaranteed delivery date.

We appreciate your patience as your handcrafted pieces make their way to you.

4. Shipping Rates

Shipping fees, when applicable, are calculated and displayed at checkout before payment.

Any available free shipping offers will also be reflected at checkout when your order meets the applicable conditions.

We aim to keep shipping costs transparent, with no unexpected shipping charges added after checkout.

5. Customs Duties and Import Taxes

All applicable import duties, import-related taxes, and customs clearance fees are covered by Zen-Wood Living & Decor.

Our customers are not expected to pay additional import duties or customs clearance charges upon delivery.

If a shipping carrier unexpectedly requests payment for customs-related charges, please contact us before making the payment so we can assist you.

Any applicable sales taxes charged at checkout are separate from these import-related charges.

6. Order Tracking

Once your order has been dispatched, we will provide tracking information when available.

Please allow some time for tracking updates to appear after the shipment has been handed over to the carrier.

Tracking information may not update continuously while a package is in international transit or undergoing customs clearance.

If you have questions about your shipment, please contact our customer support team.

7. Shipping Address and Order Changes

Please ensure that your shipping address and contact information are accurate before completing your purchase.

If you need to update your shipping address or make changes to your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes before dispatch, but changes cannot be guaranteed once a shipment has been processed or handed over to the carrier.

Customers may request order cancellation within 48 hours of purchase, provided the order has not already been dispatched, subject to applicable consumer rights.

8. Shipping Delays

Although we make every effort to fulfill and ship orders promptly, unexpected delays may occasionally occur.

These may include customs inspections, transportation disruptions, severe weather, or other logistical issues.

If we are unable to dispatch your order within the promised processing timeframe, we will notify you and provide the options required by applicable law, including agreeing to a revised shipping date or canceling your order for a refund.

If your package appears delayed during transit, please contact us so we can help investigate the shipment.

9. Damaged, Lost, or Missing Packages

We carefully inspect and package our products before shipment.

If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and photographs of the product and packaging where relevant.

If your package appears lost or is marked as delivered but cannot be located, please contact us so we can investigate with the shipping carrier.

We will work with you toward an appropriate resolution, including a replacement or refund where applicable.

Our reporting period does not limit any rights you may have under applicable law.

For additional information, please review our Returns & Refunds Policy.

10. Contact Us

If you have any questions regarding shipping, delivery times, tracking, or your order, our customer support team is happy to assist.

Zen-Wood Living & Decor

Email: marketing.zenwooddecor@gmail.com

Thank you for shopping with Zen-Wood Living & Decor. We appreciate your trust and support.