Terms of service

Last Updated: October 28, 2026

Welcome to Zen-Wood Living & Decor.

These Terms of Service govern your access to and use of our website, products, and services. By browsing our website or placing an order, you agree to these terms, subject to applicable consumer protection laws.

Please read these terms carefully before making a purchase.

1. About Our Store

Zen-Wood Living & Decor offers handcrafted wooden sculptures, Buddhist statues, spiritual figures, animal sculptures, and decorative pieces inspired by art, nature, and mindful living.

Our products are sourced and shipped directly from Vietnam to customers in the United States.

Our online store is powered by Shopify, which provides the e-commerce platform used to offer our products and process orders.

2. Product Information and Craftsmanship

We make reasonable efforts to present accurate product descriptions, photographs, dimensions, materials, and prices.

Because many of our products are handcrafted from natural wood, slight variations in wood grain, color, texture, dimensions, and carving details may occur.

These natural characteristics are part of the uniqueness of handcrafted products and do not necessarily constitute defects.

However, products that are defective, damaged, or materially different from their descriptions remain eligible for remedies under our Returns & Refunds Policy and applicable law.

Colors may also appear slightly different depending on your screen and display settings.

3. Pricing and Payments

All product prices are displayed in U.S. Dollars (USD).

Payments are processed through Shopify Payments and the payment methods made available at checkout.

Applicable sales taxes and shipping charges, if any, will be disclosed during checkout.

We reserve the right to update product prices and promotional offers. Changes will not affect orders that have already been accepted.

We may cancel an order in the event of a pricing error, suspected fraudulent activity, or product unavailability. If payment has already been collected for a canceled order, we will issue the appropriate refund.

4. Order Processing and Shipping

All orders are prepared and shipped from Vietnam.

Our estimated fulfillment schedule is:

  • Order Processing: 1–3 days.

  • Estimated Shipping Time: 12–15 days after dispatch.

Shipping times are estimates rather than guaranteed delivery dates. Actual delivery may be affected by carrier operations, customs clearance, holidays, severe weather, or other circumstances.

We will provide order updates and available tracking information when your order has been dispatched.

If we cannot dispatch your order within the promised timeframe, we will notify you and offer the choices required by applicable law, including agreeing to a revised shipping date or canceling for a refund.

Please refer to our Shipping & Delivery Policy for additional information.

5. Import Duties and Customs Fees

Orders are shipped internationally from Vietnam.

Zen-Wood Living & Decor is responsible for applicable import duties, import-related taxes, and customs clearance charges associated with delivery to the United States.

Customers are not expected to pay additional import duties upon delivery.

If a shipping carrier requests an unexpected customs-related payment, please contact us before making the payment so that we can assist you.

This provision does not affect any applicable U.S. sales taxes disclosed at checkout.

6. Order Cancellations and Changes

Customers may request an order cancellation within 48 hours of placing an order, provided the order has not already been dispatched.

Cancellation requests are subject to the order's fulfillment status and any cancellation rights provided by applicable law.

If your cancellation is approved and payment has already been collected, a refund will be issued to the original payment method.

If you need to change your shipping address or correct order details, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes before shipment. Changes cannot be guaranteed once an order has been dispatched.

For assistance, contact:

marketing.zenwooddecor@gmail.com

7. Returns, Damaged Items, and Refunds

We take care in preparing and packaging every order.

If your product arrives damaged, defective, or materially different from what you ordered, please contact us within 7 days of receiving your order.

To help us review the issue, please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the product and, where relevant, its packaging

We will review the information and work with you on an appropriate resolution, which may include a replacement or refund.

We generally do not accept returns for a change of mind, personal preference, or minor natural variations consistent with the product description, except where required by applicable law.

If a return is necessary, please contact us for instructions before shipping any items back.

Our 7-day reporting period does not limit any rights or remedies that cannot legally be excluded.

Please see our Returns & Refunds Policy for further details.

8. Customer Responsibilities

Customers are responsible for providing complete and accurate information when placing an order, including:

  • Full name

  • Correct shipping address

  • Valid contact information

  • Accurate payment information

Please notify us promptly if you discover an error in your order details.

You agree not to use our website for fraudulent, unlawful, or unauthorized purposes.

9. Intellectual Property

Unless otherwise indicated, our website content, including original text, product descriptions, branding, graphics, and photographs owned by Zen-Wood Living & Decor, is protected by applicable intellectual property laws.

You may browse our website and use its content for personal, noncommercial purposes.

You may not reproduce, distribute, or commercially exploit our protected content without permission, except as permitted by law.

10. Third-Party Services

Our website uses Shopify and may integrate third-party payment, shipping, analytics, and customer service providers.

These providers may operate under their own terms and privacy policies.

We are responsible for our obligations as the seller, including applicable order fulfillment and customer service obligations.

11. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable law.

Please review our Privacy Policy to understand how information is collected, used, disclosed, and protected.

12. Website Availability and Limitations

We make reasonable efforts to maintain accurate information and reliable website functionality.

However, our website may occasionally experience interruptions, maintenance, or technical errors.

To the extent permitted by applicable law, we do not guarantee uninterrupted or error-free website access.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

13. Changes to These Terms

We may revise these Terms of Service to reflect changes in our operations, products, services, or applicable legal requirements.

Updated terms will be published on this page with a revised "Last Updated" date.

Any changes affecting an existing order will be handled in accordance with the terms applicable to that order and any mandatory legal requirements.

14. Applicable Law and Consumer Rights

These Terms are subject to applicable laws and regulations.

Nothing in these Terms is intended to waive or restrict mandatory consumer protection rights available to customers under applicable law.

If any provision is determined to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

15. Contact Information

For questions about these Terms of Service, orders, shipping, or customer support, please contact:

Zen-Wood Living & Decor

Email: marketing.zenwooddecor@gmail.com

Thank you for choosing Zen-Wood Living & Decor.